Overall rating from 9, ratings. Friendliness 9. Cleanliness 9. Reception 9. Location 8. Room 8. Bathroom 8. Free WiFi 9 of Value for money 8. Breakfast service 8. Effizientes Design-Hotel. Very clean. Nice atmosphere. Poblems getting my invoice modification. The invoice was online paid. By mail I was told that on arrival could be modified. On arrival the staff said that I should write to the financial departament explaining my request.
After by mail they said that I should sent reservation number when it was already in the mail. Later they said that was not possible because was online paid. Then I insisted and they sent a new invoice exactly the same. This is incredible. A lot of energy is used in this story for nothing.
Lack of profesionalism. The hotel is relatively cheap and quite well situated. The 18th floor was definitely quiet. Room is small but modern. What it lacks is any spirit, a good breakfast buffet, and coffee tea and a fridge in the room. The bedsheet had a strange fresh stain on it. It was solved by housekeeping. The bar is not very atmospheric. They sell expensive cocktails and overpriced wine. Beer was only a very small selection.
I thought parking was free, but that costs 20 euro per night you stay. If you have the time you may want to park elsewhere for less. Really happy, thanks to the great staff. I was given a room on a higher floor upon request and I appreciate the polite, competent and proactive help. Also, the breakfast is impressive, especially the perfect eggs. I made a booking online directly with the hotel and arrived after midnight.
My booking was canceled by the hotel without telling me. Luckily the gentleman at the reception was able to bike me again but the price was higher and no breakfast included so I had to pay more than my original booking. Alles Top! Overall good, however the last night was incredible, unpleasantly noisy due to an electronic music party in the student campus bordering the hotel.
