Each review score is between This means that the more recent the review, the bigger the impact on the total review score calculation. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform.
If we find any, we delete them and, if necessary, take action against whoever is responsible. Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate. Ideally, we would publish every review we receive, whether positive or negative. We sometimes show external review scores from other well-known travel websites. These guidelines and standards aim to keep the content on Booking. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Promotional content will be removed and issues concerning Booking.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted. All content should be genuine and unique to the guest.
Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
