When you just start your first business, you know β well, pretty much nothing! You are learning everything you can β like a sponge, soaking up all the advice you can and working as much as you can to make it happen! Flash forward, 5 years later and some degree of success and everything is different. Not bad. You actually know something and hopefully know enough somethings to keep on moving forward and grow your company to a million dollars in revenue.
You have learned how to clean homes in a quality fashion and in an efficient manner. You have learned how to hire and hopefully how to fire. You know what hire slow and fire fast means. You know how to get clients and hopefully how to keep them. You go to all the conferences and are in all the right Facebook groups.
Let me explain. When you are in a FB group and you see a question, often times you know what you would say whether you respond or not. The right answer is often clear β or at least generally so. But I wonder, how often are you not doing what you tell others? How long are you going to keep that crappy tech who is dragging down your quality scores?
When are you going to fire that person with an attitude problem? When are you going to start keeping yourself to a schedule? Sure, there are probably plenty of reasons you have not. But try to be objective when evaluating your business and ask yourself β what would I tell someone else if this was their problem in their business? For my business I have put off addressing our attendance problem. For me, fear has been holding me back. We have always had a clear attendance policy but have been a bit lax in enforcing it over the past 6 β 12 months.
Now we have a problem. It seems staff know that we do not actually fire people on their 4th call out and we have created a non-enforcement culture. Now is the time to take my own advice and address this problem head on! So I have typed up way too many warning notices and have started having conversations with staff explaining where they are at and what the next step will be if they call out once more.
