The most important questions and answers about our offer. Questions about booking an appointment Can I cancel or postpone an appointment that has already been agreed? Of course. However, please let us know in good time. This allows us to open the time slot for other patients. Unfortunately, this is no longer possible for cancellations received less than 24 hours before the appointment.
Appointments cancelled at short notice less than 24 hours must therefore be charged privately physiotherapy: CHF 75, medical massage: according to booked treatment. Questions about the regulation My doctor gave me a physiotherapy prescription. Can I decide for myself where I want to go for therapy? In Switzerland the free choice of therapist applies.
This means that, regardless of your insurance status, you can always decide for yourself where you want to receive treatment. This also applies if your doctor has explicitly referred you to a specific therapist e. Even if you have already started therapy, you can switch to another provider at any time. Questions about payment and invoice Which payment methods do you accept?
Offers that do not require payment massages, training subscriptions, aids, etc. We charge most insurances directly for services subject to compulsory health insurance physiotherapy , therefore you will not normally receive an invoice from us anyway. Questions about physiotherapy Do I have to complete the questionnaire? Yes, it is compulsory to complete the questionnaire before the first session. We reserve the right not to treat patients who do not wish to complete the questionnaire.
You will find the reasons for this in the next question and answer. Questions about domicile treatments Do you come to my house for treatment? Of course I do. If a visit to the practice is not possible for health reasons, the doctor can prescribe a so-called domicile treatment, in which the insurance pays a flat-rate travel allowance of approx. Yes, you may. Questions about massage What is medical massage? Medical massage is a specific type of massage designed to relieve complaints such as pain, inflammation and tension.
