Coyle is delighted to be designing and implementing mystery shopping, guest satisfaction and quality benchmarking programs in Amman. Coyle has helped hospitality companies elevate guest experiences and meet industry quality standards for many years. Did you know that in ancient Greco-Roman times, Amman was known as Philadelphia, after the Roman emperor Philadelphus?
Lots of planning, expansion and building has been taking place in downtown Amman, and those who have not been in recent years will see the new Abdali district, a pedestrian-oriented project adding residential, retail, hotel and dining spaces in stages. Among the top-rated hotels, internationally-known names familiar to Americans are well represented. Friendly staff, impressive lobbies, a smile and a refreshing hot towel make for a warm greeting after a long journey.
Coupled with a quick and efficient check-in and a courteous escort to the guestroom, these are just the kind of detailed touches that professional mystery guests referred by Coyle Hospitality notice at once. Coupled with a quick and efficient check-in and a courteous escort to the guestroom, these are just the kind of detailed touches that professional mystery guests deployed by Coyle Hospitality are trained to notice at once. Between business meetings or shopping, take in bouts of sightseeing to appreciate mosques, churches, Roman ruins, and all that remains to highlight the unique mix of historical influences Amman has experienced over 10 centuries.
In fact, music and dancing are nor usually far away. Curiously enough, Houstons even has a Tex Mex menu for southerners who are missing home. Visitors with local hosts or Arabic speakers often benefit from getting out to the neighborhood places where oftehtimes, no English appears on the menu. When it comes to dessert, the best advice is to save room.
We have been working with Coyle since to mystery shop selected areas across the Baha Mar resort, and they have been working with us as a partner getting the standards to the level we want to work with. The experienced and professional mystery shoppers provide us with great actionable feedback that our teams find extremely useful.
