Our CSO's undergo a thorough training process so as to provide safety and police contact on and off campus. CSO Dispatchers work behind the scenes to answer calls and requests, and coordinate for a CSO to arrive to your pick-up location and escort you to your end location.
Safewalk Requests are received and dispatch via our Downtowner app, and you will be able to receive updates through text on when your Safewalk has arrived to your location. To book a free walking escort, download our Downtowner app and request service. You can make request by phone WALK. Please make your request no earlier than minutes before your desired pick up time. The last call for a walking escort is accepted at am.
Certain nights throughout the week are busier than others and may result in a long queue of Safewalk requests. For safety and physical limitations, Safewalk CSO's will meet you at and walk you to locations within these: S ervice Boundaries. Requests outside of these boundaries will not be approved by the CSO Dispatcher. Any requests or calls following am will be transferred over to the Door-to-Door Service.
Note: Safewalk dispatches your walk as soon as possible and aims to meet you within 15 minutes, but during peak hours typically between 11pm and 1 am , there can be some service delays due to heavy call amount. The Downtowner app will send you a notification on your device notifying you that your Safewalk CSO has arrived.
A Safewalk team member may also call you if the CSO has arrived and hasn't made contact with you in 3 minutes. Make sure to answer the call to hear exactly where the CSO is waiting for you. CSO's will meet you at the main exit of a building unless otherwise arranged.
