Even though Sofitel Brisbane Central Hotel has a steep historical background, but it was officially opened in The Hotel offers a range of services including luxurious accommodation, conference facilities, library services, fitness facilities, bar and restaurant, sports services, wedding venues among others.
The hotel is strategically located at the centre of Queensland new world city and has over elegant rooms, fitness centre, mouth-watering restaurant and bars, heated swimming pools and spa, and 11 conferencing rooms that can accommodate over individuals among other facilities Sofitel Luxury Hotels, The hotel receives many visitors both locally and internationally.
Among them are businessmen, tourists, and dignitaries. Accommodation is the largest part of the hotel and generates the most revenue. The hotel departments are pegged on the facilities available and different categories of staff. The study will focus on housekeeping department and the challenges facing this department. Housekeeping department is in charge of cleaning and taking orders in the hotel. Housekeeping department just like the front office normally works round the clock with three shifts per day.
The number of times cleaning is performed per day depends on the status of the hotel. The high higher the status the more frequent a room is cleaned and vice versa. This department is among the strictly regulated in the hotel industry. Each position has well defined instructions that have to be adhered to and it is the responsibility of the senior maid or supervisors to make sure that the instructions are followed. Cleanliness of hotel is a concept that is perceived in diverse ways in different nations.
Big hotels such as Sofitel Brisbane Central Hotel have mastered cleaning technologies and are role models in the hotel industry. Some hotels such as Marriot chain dust in the room after cleaning is regarded as a violation.
