It is the first series from Dick Wolf to be set in a half-hour format, with the running time being 24 minutes. The series follows Long Beach Police Department veteran training officer Traci Harmon and her rookie partner Alex Diaz as they respond to emergency calls on the streets of Long Beach, California while also navigating the fallout of the loss of a fellow officer. The production companies come on board are Wolf Entertainment and Universal Television. The following month, it was announced Ben Watkins would serve as showrunner and an executive producer on the series alongside Elliot Wolf.
It was also announced in the same month that Eriq LaSalle who also directed episodes 1, 2, 5 and 6 of the series, and Peter Jankowski joined as executive producers. Production of the series was put on a hiatus in May due to picketing during the Writers Guild of America strike.
The series premiered on Amazon Prime Video on January 9, The website's consensus reads: " On Call is an undemanding patrol thanks to its half-hour format, but the shorter runtime is about the only new novelty it brings to the cop drama genre. Writing a review for Comic Book Resources , Brittany Frederick opined that the program established itself by avoiding the overused elements typical for the genre and that the shorter runtime allowed it to avoid filler scenes.
Isabella Soares with Collider praised the chemistry between Belisario and Larraccuente's characters, writing that it "sets the tone for the show's more humane approach to the procedural. She explained that the focus on patrol officers rather than detectives allows the audience to see more danger, but criticized the copaganda and portrayal of gangs.
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