Enter your dates for the latest hotel rates and availability. Guest User. Enter your destination. Rooms and Guests. Swipe up to view more. We stayed for 3 nights, 4 days. Our reason for staying was that we were attending Lewis Capaldi at the O2 just opposite! I received an email back quite promptly that I could purchase a bottle of bubbles or a cheesecake. I opted for the bubbles and asked for this to be in the room on arrival.
Before we arrived, we received a notification through the Bonvoy app that our room was ready. On arrival, this was not the case. We waited for an additional 20 minutes or so, and the reception staff were very friendly and went through the city map with us.
The room was spacious enough, and included a nice welcome message - though my partners birthday was not mentioned something we had in previously hotels - so maybe something to consider?
Unfortunately the bottle of bubbles was not in the room, which was a little disappointing. Reception kindly allowed me to borrow a EUxUK adaptor. Once I had got back to the room, a member of reception had bought the bottle up. However, I was not there which ruined the surprise and whole reason I had done it. We decided to eat at the hotel restaurant. The food was okay, but the service was poor and inattentive.
Before the concert, we had asked about access. After the concert, we returned for a few drinks in the bar. The bar appeared to have a mixture of guests and non-guests, which was perfectly fine. However, the service was very poor. This was also clear when table service was given to native Czechs, and not ourselves. The beds were pretty hard, though I would put this down to them being new and unavoidable.
