Open today: AM - PM. Terrible customer service. I purchased a brand new sectional with ottoman from here, it was delivered yesterday and the ottoman had a stain on it out of the box.
Their idea of fixing it was telling me to drive the ottoman 4. No apologies, no actual attempt to make it right. Just told me to waste my time and money 9 hours of driving to fix a factory issue. Christopher was very helpful and straightforward with our first purchase of sofas. Jovanny is an amazing salesman. I had an enjoyable time. Thank you, Jovanny! Very nice and helpful young man, Christopher, helped us select an occasional chair.
The salesman was great. He was efficient and friendly. I would buy here again. I will save you some time. Customer service is nonexistent. Do not purchase insurance it is useless, Customer service representatives are overseas very hard to understand and poorly trained. The furniture we purchased turned out to be poor quality. When I contacted store directly they refused to help, stating its up to the secondary insurance company. We had the furniture for 3 days and still under 1 year store warranty.
This is an ongoing unresolved issue for a few months now. Take your business elsewhere! The only issue that I had was, we ended up working with two different sales people. And it appeared that the information between the two was not consistent. So in other words, I pricing of a mattress with one sales person was different, too include the bed frame that we purchased. Overall, the experience is good, and the price was more than acceptable.
Victor was very helpful and professional I had a very pleasant experience at our Ashley furniture store. Clean store, beautiful showroom, decent prices, amazing salesmen. Definitely would go back. Adrian and Zane at The Richland Ashley furniture store were amazing! They helped me get the perfect chair for my dad before he came home from double bypass surgery.
