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City governments must serve their citizens effectively, often with limited staff. The TeamDynamix enterprise service management ESM platform plays a critical role in helping multiple branches of the City of Avondale, Arizona, government work better together. By leveraging a single portal with automated request routing and workflows, the team can be more responsive and transparent with citizens.
The government for the City of Avondale consists of 14 departments serving nearly , residents. The workflow ensures that the requests are handled efficiently and provides additional reporting capabilities.
Before, it was hard to prioritize tasks without a full view of what was going on. In just a little over a year, Scheetz and his staff transformed the delivery of IT service for the city using the TeamDynamix platform. Now, government employees can submit their IT service requests through a self-service portal , and they can find answers to common questions and problems within a growing knowledge base.
When service requests are submitted, they are routed automatically to the appropriate team member for a response, based on the nature of the issue. Team members are automatically notified when tasks that affect them are completed or require their involvementβand comprehensive dashboards give IT leaders full visibility into the status of all service requests.
When other city departments saw how the platform helped improve the delivery of IT service, they realized they could streamline their own processes using TeamDynamix. Onboarding new employees was a multi-step process with a lot of paper shuffling β now it is all automated.